Introduction

We, at Prambhi, recognize and respect your online privacy and importance for protecting and managing the personal information you share with us. We value our customers and work for their convenience and to provide a personalized browsing experience, Prambhi may collect a few important details and information from you, which may include your name, address and email address. We don’t collect or use your information for any purpose other than to respond to you. We use your information to answer your queries and to help you get the information you have requested.

Please fill the enquiry form with all your details only if you agree with our privacy policy.

Why We Collect Your Information And Where Do We Use It?

• To provide you with a personalized experience.
• To improve our website and make it more user-friendly.
• To process the transaction and ensure a better customer experience.

How Do We Protect Your Information?

We value data security and to provide safety to your personal data, we use a safe and secure server. Besides, all supplied sensitive information is transmitted via SSL (Secure Socket Layer) Technology and then encrypted into our Payment gateway database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After completing the transaction, we do not store your private information (credit cards, social security number, etc.) on our servers.

With Whom Your Information Will Be Shared?

We don’t use your financial data for any other purpose than completing your transaction with us. We do not sell, trade or otherwise share your personally identifiable information to outside parties other than Prambhi’s business associates and partners or service provider helping us operating and managing our website, as long as those parties agree to keep this information confidential. We may also release your information when it is important to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Returns And Exchanges

The Ghee/Milk we offer is 100% organic and contains no additives, still, if you have any queries or feedback related to the taste and other attributes please write to us at info@prambhi.com. However, Prambhi has the rights to accept or deny the complaint based on what was promised on the website and general characteristics of the product delivered.

Return and exchange are not acceptable as items sold on our website are perishable and cannot be exchanged or returned.

Terms & Conditions

• Prambhi has reserved the right to raise or lower prices without prior notice subject to market conditions.
• Prambhi have all the rights to modify this agreement or change/update their policy from time to time without giving any prior information.
• All claims are subject to the jurisdiction of court at Delhi, India only.

Delivery Information

• We provide FREE Delivery. However, it is a promotional offer and can be changed as later on without any prior notice.
• We provide Milk only in Delhi/NCR.
• We provide Ghee Delivery all over India.
• We provide Ghee delivery in Delhi/NCR in 2-3 working days after receiving the order.
• We dispatch the order for outside Delhi within 2-3 working days and delivery will be accordingly. There is no precise timing that can be provided for delivery.
• In case of floods, heavy rains or extreme weather conditions, Prambhi reserves the right to reschedule the delivery for another date.

Order Cancellation Policy

We prepare fresh product sent out for delivery, upon the receipt of an order. In such circumstances, cancellation of the order is not feasible. Orders once placed cannot be cancelled or rescheduled by the Customer. In case of cancellation of the order, no refund will be made.

Refund

• We do not provide any refund in case of cancellation from customers’ end.

Prambhi reserves the right to change price and policy anytime without any prior notice, therefore, it is advised to read all the details carefully before going further.

If you still have any queries related to our products, prices and policies, please write to us. We’d be happy to serve and support you.

I have read and agreed to these terms and conditions.